What does the status of my order mean?
Unhandled - the order is properly filed in CupSell.pl, but we still haven’t taken care of its production. If fee of the order has already been paid, the status would change quickly. Realized /
In Production - this status means that the order is properly made and we are in the process of its production (we are printing, preparing and packaging the product) Order- with this status your order should be sent by us within 48 hours.
Sent - status simply means that your order has already been sent with the Polish Post or courier, and is on the way. Additionally, you can come across with other status sets in specific situations, such as: Waiting for payment, Ready for shipment, Cancelled, Complained or Paused.
What forms of shipping do you offer?
In CupSell.pl we offer 2 shipping forms:
- Polish Post - the package is sent through the Polish Post as registered and prior.
- Courier - parcel is sent via DPD courier.
How can I pay for my order?
Orders placed in CupSell can be paid in 3 ways:
Payment in advance - paying for orders in advance via a high-speed Internet payment or bank transfer. Payment in advance (both fast payments and transfers) is supported by the company PayPal.
Cash on delivery (download) - that is, pay for the order only upon delivery to the postman or courier.
Payment from earned funds is the payment option for CupSell.pl Users with funds.
Where can I find account number, on which I make payment for my order?
Payments for all orders with "in advance" payment are supported by PayU.
If on the bank list PayU, there is not your bank, you will find account number to pay the order by selecting the option "bank transfer" which looks like payment form. Link to pay the order you will find in the email from CupSell, that is sent immediately after the order is placed.
Remember not to change the number of bank account, title or recipient. Changing this data would cause problem with recording Your payment and as a result delay fulfilment of Your order.
Can I change the payment form or delivery form after placing an order?
If the order is not in the stage of production yet, it is possible to change the form of payment and delivery by contacting us at firstname.lastname@example.org.
How much will it take to deliver a package by post or courier?
In the case of Polish Post it is from 2 to 4 working days from the day of shipping. Polish Post delivers packages from Monday to Saturday, except Holidays.
Package sent by courier is usually delivered within 24 hours from the time of dispatch. Courier delivers packages from Monday to Friday, except Holidays.
My order has not arrived yet. What can I do?
Unfortunately, it happens sometimes. Luckily, we can usually explain the problem of lost shipment quickly.
If the package was sent more than 5 days ago by Polish Post and has not arrived yet, we would encourage you to visit the nearest post office and inquire. It happens, that the postman may not find you at home and forget to leave confirmation of package, and it is waiting quietly at the post office.
If the package is sent more than two days ago by courier, please contact us at email@example.com. We will locate the shipment and explain the matter. The most common cause is a problem with contact with the courier, or absence from home.
Do you ship orders abroad?
Yes, we ship orders to the EU, USA and Canada via Polish Post. You can choose the country of delivery when placing order in your shopping cart.
How do you deal with complaints?
Respecting the complaints:
- The customer is always right.
- Even if by some miracle the customer is not right, then we believe that: see the first point.
- T-shirts with printing errors are subject to the complaint.
- To make complaints, the customer should write an e-mail with the order number and send it to: firstname.lastname@example.org.
- In the e-mail, it must be clearly explained what the problem is, remembering that; see the first point.
- Customer can attach pictures of defective T-shirts to the e-mail, so we can fix our mistakes and feel sorry for a while.
- Within 4 days after the complaint, we are trying to deal with them in favor of our clients, because; see the first point.